Members and assignees - SmartSend API

Use these commands from Make.com’s HTTP → Make a request module or any HTTP client. Send your Organization ID in the x-organization-id header. Never share this value publicly.

Get members

GET /integrations/make/members returns the agents in your workspace. Use the returned userId in assignment requests. This is the workspace member directory, not the agents assigned to one contact.

curl https://smartsend-server.otherwise.co.il/integrations/make/members \
  -H "x-organization-id: YOUR_ORGANIZATION_ID"

{
  "success": true,
  "message": "Members retrieved successfully",
  "data": [
    {
      "userId": "user_123",
      "fullName": "Example Agent",
      "role": "member",
      "email": "agent@example.com",
      "phone": null
    }
  ]
}

phone is null when not set. Unlike the /integrations/make/rpc/users dropdown lookup, this endpoint returns the full member details above. If the member directory is unavailable, the API returns 502, not a successful empty list.

Remove one assignee

POST /integrations/make/conversations/unassign removes the specified agent from the contact. Other agents remain assigned.

curl -X POST https://smartsend-server.otherwise.co.il/integrations/make/conversations/unassign \
  -H "x-organization-id: YOUR_ORGANIZATION_ID" \
  -H "Content-Type: application/json" \
  -d '{"phoneNumber":"972501234567","userId":"user_123"}'

{
  "success": true,
  "message": "Assignee removed successfully",
  "data": {
    "conversationId": "conversation_123",
    "userId": "user_123",
    "unassignedCount": 1
  }
}

Reset all assignees

POST /integrations/make/conversations/reset-assignees removes every agent assignment from the contact.

curl -X POST https://smartsend-server.otherwise.co.il/integrations/make/conversations/reset-assignees \
  -H "x-organization-id: YOUR_ORGANIZATION_ID" \
  -H "Content-Type: application/json" \
  -d '{"phoneNumber":"972501234567"}'

{
  "success": true,
  "message": "Assignees reset successfully",
  "data": {
    "conversationId": "conversation_123",
    "unassignedCount": 2
  }
}

Reset removes all assignments, not just one. It does not delete agents, the contact, or messages.

Safe retries and validation

Both actions return 200 with unassignedCount: 0 when there is nothing to remove. An agent who is already unassigned is not an error.
If no conversation exists for the phone number, conversationId is null and unassignedCount is 0. Neither action creates a conversation.
Use phoneNumber, or its alternative phone. If you send both, phone takes precedence.
Missing or invalid phone numbers return 400. Removing one assignee also requires a non-empty userId.
The workspace comes from x-organization-id; use a userId from that workspace’s member list.

The Make.com API reference section contains the interactive request schemas for all three commands.

​Get members

​Remove one assignee

​Reset all assignees

​Safe retries and validation

Get members

Remove one assignee

Reset all assignees

Safe retries and validation